DHARNIYA – INTERNATIONAL SHOPPING POLICIES
Manufactured & Marketed by Shyamtatvakala Pvt. Ltd.
6202, NRI Greens, Sunrakh Road, Vrindavan, Uttar Pradesh – 281121, India.
Welcome to Dharniya! We are delighted to bring the traditional clothing and heritage of Vrindavan to customers around the world.
Please read our simple shopping policies before placing your order.
1. Shipping & Delivery
* We ship internationally from India through trusted courier partners, including DHL, wherever service is available.
* Our estimated international delivery time is 15–20 days from dispatch.
* Once your order is shipped, we will share a tracking number with you.
* Delivery may take longer due to customs checks, weather conditions, courier delays or global disruptions.
A little patience goes a long way! While we cannot guarantee delivery dates during unexpected disruptions, we will coordinate with our courier partners and do our best to get your order delivered.
2. Customs Duties & Import Taxes
All international orders are shipped under DAP (Delivered at Place) terms.
This means:
* We arrange and pay for shipping from India.
* Any customs duties, import taxes, VAT or other charges in your country must be paid by you.
* These charges are not included in your order total unless mentioned otherwise.
Please check your country’s import duties before ordering to avoid surprises.
If you refuse delivery because of customs charges: If the parcel is successfully returned to us, we will process any eligible refund after deducting applicable original and return shipping charges, where permitted by law.
3. Returns & Exchanges
We request you to choose your products and sizes carefully.
* We do not offer voluntary returns or exchanges for change of mind.
* We do not accept returns simply because you no longer want the product or have changed your preference.
* If you receive a defective product or experience a significant size discrepancy, please email us at enquiry@dharniya.com.
Our team will review your concern individually. Depending on the situation, we may offer a special discount on your next purchase as a goodwill gesture.
Any remedy required under your country’s consumer protection laws will always be honoured.
Please note: Customers in certain countries, including the UK and EU, may have additional legal return and cancellation rights.
4. Refund Policy
* We do not offer voluntary refunds for change-of-mind purchases.
* Once payment is successfully made, orders are considered confirmed.
* Refunds will be provided where required by applicable consumer laws or where we are unable to fulfil your order.
* If a parcel is returned because of an incorrect address or refusal to pay customs duties, applicable shipping and return charges may be deducted from any eligible refund, where legally permitted.
Approved refunds are generally initiated through the original payment method.
5. Order Changes & Cancellation
Need to make a change?
You can request modifications to your order within 24 hours of payment.
You may request changes to:
* Size.
* Shipping address.
* Contact details.
* Product selection, subject to availability.
Please email us at enquiry@dharniya.com as soon as possible.
Cancellation: We do not accept voluntary cancellations after payment and order confirmation, subject to any cancellation or withdrawal rights required by applicable law.
6. Damaged or Incorrect Products
We take care to pack and dispatch every order properly.
If your product arrives damaged, defective or different from what you ordered:
1. Email us at enquiry@dharniya.com.
2. Mention your order number.
3. Attach clear photographs of the product and packaging, where relevant.
You do not need to send an unboxing video. Clear photographs are enough to raise a complaint.
Please report the issue within 10 days of delivery so that we can investigate promptly. This request does not limit any longer legal complaint period applicable in your country.
If a product is completely damaged or unusable, our team will review the issue and discuss an appropriate solution. For voluntary goodwill replacements, delivery charges may apply. Any legally required free remedy will be provided without charging you.
7. Lost or Delayed Orders
If your order has not arrived, please contact us with your order number and tracking details.
We will coordinate with our logistics partner to investigate the shipment.
Our estimated investigation and initial resolution time is 10–12 days from the date you report the issue.
If the parcel is confirmed lost, we will work towards an appropriate replacement or refund as required by applicable law.
8. Size & Product Assistance
Not sure about your size? We’re happy to help!
For more accurate size guidance, you can share your measurements or a suitable reference photograph with us through WhatsApp or email within 24 hours of placing your order.
You can also contact us before purchasing if you need help understanding:
* Fabric and material.
* Size and fitting.
* Product details.
* Styling and design.
Our team will do its best to guide you.
Please remember that photographs and measurements are for guidance and do not guarantee a perfect fit.
A Note About Product Colours
Actual product colours may look slightly different from website photographs due to lighting, photography and individual screen settings.
Minor variations in traditional fabrics, prints and craftsmanship may also occur.
9. Payments & Currency
* We accept international payments through supported payment gateways, including PayPal and Razorpay.
* Available currencies depend on the payment provider and your location.
* Your order is confirmed once your payment is successfully received.
* Your bank or payment provider may apply additional currency conversion charges.
The final amount charged may vary slightly depending on the exchange rate.
10. Privacy & Your Information
Your privacy matters to us.
We collect information such as your name, email, phone number, shipping address and order details to process your purchases and provide customer support.
We may also use your information within Dharniya for relevant offers, product updates and marketing communications.
We do not sell or rent your personal information.
Some information must be shared with essential service providers, such as payment gateways and courier partners, to process your order and deliver your products.
You can contact us at enquiry@dharniya.com for privacy-related requests or to opt out of promotional communications.
11. Terms & Conditions
By shopping with Dharniya, you agree to follow our website policies, subject to your mandatory legal rights.
* All products are subject to availability.
* Product prices and shipping charges are displayed at checkout.
* International customers are responsible for applicable import duties and taxes under DAP shipping.
* All Dharniya logos, photographs, designs and website content belong to Dharniya or their respective rights holders and cannot be used without permission.
* We are not responsible for delays caused by customs authorities, global disruptions or other circumstances beyond our reasonable control.
Questions or Concerns?
We encourage customers to contact us first so that we can understand and try to resolve any concern amicably.
Applicable Law: These terms are governed by the applicable laws of India, subject to mandatory consumer protection rights and the jurisdiction of competent courts or authorities. Nothing in this policy prevents customers from exercising their legal rights in their own country.
We may update these policies from time to time. The latest version will always be available on our website.
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We’re Here to Help!
Dharniya Customer Support
Email: enquiry@dharniya.com
Company: Shyamtatvakala Pvt. Ltd.
Address: 6202, NRI Greens, Sunrakh Road, Vrindavan, Uttar Pradesh – 281121, India.
Thank you for choosing Dharniya.
Bringing the traditions of Vrindavan closer to you, wherever you are in the world.